Convenience and comfort

Spare unnecessary travel for your customers

Customers can use your webshop to look at the range of products available before visiting your physical pharmacy. This allows them to see what’s in stock, so they will only come to collect it once it’s there. In addition, you can easily configure Lochting to send a notification once a product is back in stock.

Collection or delivery, as the customer requires

Allowing customers to choose where and when they receive their order is great service. On your webshop, you can offer 4 options: collection from the pharmacy, collection from the vending machine, local delivery by you, and now also delivery by courier. The benefits? Customers will reward you with their loyalty and will be happy to use your services, so will be more likely to order from your pharmacy again in the near future.

Provide even greater flexibility

Examples include a wall vending machine or digital screen, a collection locker or express checkout. Just like a webshop, a wall vending machine is available 24/7. This is useful for many products such as baby food, condoms, plasters and wound ointment.
If you install interactive digital screens, you will allow customers to quickly purchase products they are familiar with. They can select and pay for their products in just a few clicks, after which they can simply pick up their order at a special collection point.

Ensure that your physical store can be easily found

There are various ways to make sure that your pharmacy is easy to locate. These include signs, such as the large illuminated cross outside the pharmacy (which also indicates whether you are open or not), but also digital communication, such as advertising on Waze. <ICOON>
Next year, Lochting is introducing a portal that will bring the local market even closer to your pharmacy.

Don’t forget to talk about these services on your website and via other channels